1. Consulting Services
We provide business and investment consulting services to support the establishment of AI-related companies in Japan.
Once a consulting session has been conducted and our advice has been delivered, no refunds can be issued.
If a cancellation is made before the session takes place, a full refund will be provided.
2. Training Services
We collaborate with language training institutions in Japan to offer language training and AI-related career support programs for those seeking to start a business or find employment in Japan.
Refunds for training services are subject to each partner institution’s cancellation and refund policies.
Please review the terms and conditions of the specific training program presented at the time of registration.
If you have any questions regarding refunds for training services, please contact us directly.
3. Physical Goods
For physical goods such as business cards or promotional materials, we comply with the Japanese E-Commerce Law and relevant industry standards.
You may request a return or exchange within 7 days of receiving the product, provided that the item is unused and in its original condition.
If a product is damaged or defective, we will offer either a full refund or a replacement.
For returns made due to customer preference, return shipping costs will be the responsibility of the customer.
4. General Terms
Refunds will, in principle, be processed using the same payment method as the original transaction.
Depending on your payment provider, the refund may take additional time to appear.
For inquiries regarding refunds or returns, please contact us at:
📧 info@newbig8.com
We reserve the right to update this policy at any time in accordance with Japanese e-commerce laws and our internal company policies.
Thank you for your continued trust.
We are committed to providing services that ensure your satisfaction.